Covid-19

LOAN REPAYMENTS DURING COVID-19

It is our priority is to ensure the safety and wellbeing of our Members. The Covid-19 outbreak is a developing situation that we are monitoring closely but we are aware that some of our Members will be impacted in ways that will affect their ability to meet loan repayments in the coming weeks. If you find yourself in this position, we are committed to supporting you.

Please click here and submit your request and we will be in contact by phone to discuss your personal circumstances

This form is designed so that Members can request assistance if they are experiencing difficulty, so that we can work with them to consider temporary, flexible repayment arrangements. .

Please understand that we are receiving a high volume of requests but will contact all Members as quickly as possible.

 

 

Frequently Asked Questions- COVID19

 

I am worried about coming into the office?

Please be aware that only two members are allowed into our office at any given time. A member of staff is manning the door keeping our members safe.

 

Can I still apply for a loan over the phone?

You can call us on 046-9240299 and one of our loans team will be able to assist you and take a phone a loan appointment.

Alternatively you can pick up a loan pack from our office or have one posted out you. You can also email loans@kellscu.ie or apply online through your CUOnline account. Members who have not yet registered for CUOnline can do so here.

 

Are you doing foreign exchange?

Our foreign exchange facility has now resumed for members.

 

What is the Credit Union doing to prevent the spread of Cov-19?

We have hand sanitiser available throughout the office. In conjunction with HSE guidelines we are adhering to social distancing and would ask you to stay behind the line marked until called forward by a member of staff. We are only allowing two members of into our office at any one time. We are regularly disinfecting our office throughout the day.

 

What form of payment are you accepting?

Whilst we are encouraging members to use card we are also accepting cash payments. You can also make a payment online through CUOnline.

 

I have a budget account how can I pay this?

We can accept payment over the phone or please register online in order to use online banking.

 

How can I pay my loan?

We can take payment over the phone if you have a bank card or you can make a payment online through CUOnline.

 

Has the Credit Union changed its hours?

Since Wednesday July 1st our regular opening hours have resumed, however you can still call us for any queries you may have. Should anything change please follow us on our social media platforms such as Facebook, Twitter and Instagram as these will be updated within half an hour of new information.

 

If I cant leave my home how can I access my account?

We are encouraging our members to register online for CUOnline. This way members can do their online banking and check their account balances.

 

I am having trouble registering online what do I do?

Please phone the office and a member of staff will guide you through the steps.

 

If I am having difficulty repaying my loan as I have been temporarily laid off due to Covid-19, who can I contact in relation to this?

We have an experienced and helpful Credit Control team who can discuss any issues relating to repayment difficulties in an understanding and sympathetic way, please call on 046-9240299 and choose credit control option or email info@kellscu.ie in relation to this.

 

I want to pause my direct debit can this be done?

Unfortunately we cannot pause a direct debit we can only cancel a direct debit and set it up again should you wish to do so.  If you wish to cancel or amend a direct debit please call us on 046-9240299.

Please note we are encouraging members to register online and only come into office if really necessary. We are available for calls daily from 9am-5pm